Key Functions Reference Guide

Department Information	Functions	Common Inquiries
Recruitment Services empl@haok9.com hrwaive@haok9.com (for waived recruitments only)	Workday Recruiting Creating Job Reqs Hiring Business Process Change Job Crossover Business Process Job Postings External Advertising Background Check Inquiries Offer Letters Verification of Education (AMP/SP)	Can I have a candidate linked to a specific job req? What is the process to advertise postings on different websites? How long can I repost a job for? What’s the status of a candidate’s background check? What is the minimum number of candidates I can interview? Am I able to make changes to a REQ that’s already approved? Can I change the start date of a new employee?
Workforce Administration & Records Control (WARC) hres@haok9.com	Employee Onboarding Job Changes Add Jobs I-9 Employment Eligibility Verification Personnel Records Verification of Employment Public Service Loan Forgiveness (PSLF) Compensation Changes for OPS & Students	How do I process an add job? How do I extend an assignment for an OPS, adjunct, or student employee? How do I end an additional assignment for an OPS, adjunct, or student employee? When do I need to stop by HR to bring my I-9 documents? I am out of state, how do I present my I-9 documents to HR? How do I update my personal information such as my address or citizenship status? How do I complete onboarding? How do I receive the onboarding job aid?
Classification & Compensation classncomp@haok9.com http://www.dol.gov/agencies/whd/flsa	One-Time Payment Inquires Salary Studies/Pay Equity Reviews Position Descriptions: Establishments, Updates, and Reclassifications AMP/SP Title Changes Salary Increases for Line Employees (AMP/SP) Reorganizations: Supervisory and Positions	How to request an OTP for an employee? Am I able reclass a position? Can I change a job profile? What is a pay equity review? When will my position be approved? What is the process to update ajob position? What are the options for giving AMP/SP employees payincreases?
Benefits & Retirement benefits@haok9.com	Health Insurance / Supplemental Insurance Coverage Sick Leave Pool EESP State Sponsored & Voluntary Retirement COBRA FICA Alternative Plan Employee Discounts	Am I eligible for insurance benefits? What are the blackout dates? What are the requirements for the sick leave pool program? What are my options for retirement? When can I start using the EESP? How do I request an algorithm for an international employee?
Employee Relations emprels@haok9.com	New Hire Orientation FMLA Worker’s Compensation Performance Appraisals & Management Terminations for AMP/SP Positions Changes to termination dates in WD Kognito Training Certificates Voluntary Demotions Exit Interviews Policies, Regulations, Employment Laws	Where can I access the virtual orientation? When are appraisals due? How to check status of an appraisal? How to file a worker’s comp claim after getting injured? What forms are needed for FMLA? Can I request an exit interview? How to change an employee’s termination date? How can I correct an appraisal that’s already completed? How long can an employee be on intermittent/regular FMLA?
Payroll fau_payroll@haok9.com	W-2 Inquiries W-4 Inquiries Direct Deposit Payroll Tax Returns/Payments Retroactive Wage Payments Timekeeping Inquiries Fringe Benefits State-to-State Transfer of Leave	How do I receive my tax documents? How do I update my direct deposit/W-4 info? Can I request paper checks? Where can I find the payroll schedule? What do I do if I never received my W-2 How do I correct an overpayment for an employee? How do I enter hours after several pay periods have passed? How do I check my withholdings? When can I start using my leave?
Institutional Effects & Analysis (IEA) iea@haok9.com 561-297-2665	Request for data should be made through FAU Online Help Desk Historic/Current Data about Students, Programs, Personnel, & Resources Report of Academic Activity & Workload Productivity	Where can I submit a request? Is there a phone number or email to submit requests? How do I obtain historical data?
Office of the Provost aapt@haok9.com 561-297-6350	Period Activity Pay (PAP) Adjunct Offer Letters Affiliate Appointments Faculty Salary Increase Faculty Stipend Faculty Benefits Promotion & Tenure Voluntary Retirement Program Verification of Education Faculty Job Requisitions	How does faculty request for leave? How do I apply for a sabbatical? Is there a handbook for faculty? What are the guidelines for tenure and promotions? Can my child use my EESP benefits if I have no plans to use it? How do I process/make changes/end a Period Activity Pay (PAP)? How do I complete a report of outside employment or professional activity? How do I enter an affiliate appointment?
Public Records publicrecords@haok9.com 561-297-2452	Handles public record inquires in accordance with Florida Statute 119.011 (12) Public record requests via email, website, phone, fax, & in writing Responds to requests in a reasonable time;handled in order received	What is a public record? How long does it take to fulfill a public records request? Does a request have to be in writing? Can I impose a response deadline upon my request? Is there cost to obtain records?